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Indeed, social media is a valuable tool for your business to connect and communicate with your clients and customers.  Nevertheless, what happens when their feedback is negative?  You cannot control who sees it?  Can you delete negative feedback or block negative users? Certainly, you can delete or block them, but….
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Indeed, social media is a valuable tool for your business to connect and communicate with your clients and customers.  Nevertheless, what happens when their feedback is negative?  You cannot control who sees it?  Can you delete negative feedback or block negative users? Certainly, you can delete or block them, but that can create more adverse results and only worsen the scenario.  Deleting or blocking doesn’t mean you are solving the problem, but you are creating a whole new type of blowback (why aren’t you facing the criticism?) according to an article, What to do with Negative Social Media Feedback by Kara Perez.

Negative feedback on social media is inevitable, but how you handle them is what really makes a difference.  Here are 3 tips to manage criticism and negative feedback on social media.

  1. Listen.

As the saying goes, “you cannot please everybody”. Negative feedback is inevitable and you can’t run from them.  Thus, you need to face them. Take time to listen carefully to their complaints, what make them dissatisfied or mad with your services or products, and see how you can solve their issues.  Negative feedback can be a great tool to best improve your customer satisfaction. You can book a meeting room to discuss with your team what needs improvement or change in your products, services and capabilities to offer a better customer experience.

  1. Respond.

Don’t be quick to respond.  Instead, take a pause, read and absorb the comments calmly and objectively. Formulate and write your response when you are composed and calm to avoid heated arguments. Remember, once you hit the “send” button, you can no longer delete what you have said and saying something in the heat of the moment is not beneficial for your business.

  1. Apologize.

Be ready to apologize and accept your mistake if you really said or did something that hurt your customers. Understand and acknowledge that you disappoint them. Nonetheless, if negative feedback and criticisms are totally unreasonable, you can defend yourself and explain your side, but don’t rile them further. 

Conclusion

Social Media is a valuable tool to help build rapport with your clients. Following the simple tips mentioned above to deal with negative feedback can help you differentiate yourself from your competition in a digital world. Likewise, a well designed office space is what your team needs to be happy and motivated at work. YourOffice Philadelphia has come alongside dozens of businesses looking for everything from office space Philadelphia to meeting space Philadelphia. We know your business is unique, and your office space shouldn’t be any different. Let us match the perfect space or service to fit your business needs.

How do you manage negative social media feedback? We’d love to hear your thoughts.  You can also see us on Twitter and Facebook.

A recent article, How to Improve Communication and Trust in Teams by Darleen DeRosa says that communication and trust are important factors of teamwork. When there is lack of communication, collaboration is unattainable.  And if team members don’t trust each other, they can look to safeguard their own interests instead….
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A recent article, How to Improve Communication and Trust in Teams by Darleen DeRosa says that communication and trust are important factors of teamwork. When there is lack of communication, collaboration is unattainable.  And if team members don’t trust each other, they can look to safeguard their own interests instead of working for the benefit of the entire team.  On the other hand, when communication and trust are strong, team members display a higher level of unity and flexibility in the face of challenges. 

Here are 4 ways to help you  promote communication and trust in the workplace.

  1. Always Listen

As a leader in Lake Mary Team Office Space, telling your members what needs to be done isn’t enough, but listening to their feedback and concerns is necessary to achieve collaboration— listening is an essential element of the two-way communication that is so crucial to effective collaboration. For instance, you can book a meeting room to gather your team and listen to their feedback to help you get the information and data you need to make good decisions.

  1. Be Consistent

Your team members in Lake Mary Flexible Office Space want to know what they can expect from you. So, as a leader, you should be consistent in the way you handle information, assign tasks, and evaluate performance.  You should treat each team member fairly. For instance, if a member of your team is not meeting expectations, the behavior should be addressed properly, otherwise it could swiftly break trust and harmony.

  1. Address Conflict 

The result of a conflict can be positive or negative depending on how you handle and resolve that conflict and disagreement. When conflicts and disagreements arise, you should seize the opportunity to bring out a solution that allows everyone to speak and be heard.   Working through conflict productively obliges people to consider contrasting views and determine the source of disagreements — in this manner, conflict can help to improve communication and build trust in the workplace though team members hold different views. 

  1. Be a Role Model

As a leader, you must be a good example in order to build trust in your team. Being a role model doesn’t only mean having a track record of success that proves your skills and expertise, but your willingness and readiness to follow through on your commitment. If you want your team members to hold themselves accountable and responsible for their actions, you need to be a  good example for them to follow— your action is louder than your voice. 

Conclusion

Communication and trust in the workplace can help promote team collaboration and harmony, which are key factors to your business success in Lake Mary.  YourOffice Lake Mary offers you a wide choice of office and workspace solutions: Lake Mary flexible office space, and Lake Mary virtual office packages. You’ll have access to a complete array of office support and concierge services as well as state-of-the-art business technology.

How do you foster communication and trust in your team? Feel free to share your comments. You can also see us on Facebook

 Meetings are necessary to promote relationships and ensure proper exchange of information. Thus, presentations must be engaging, passionate and relatable to influence the meeting attendees to act upon what you have to say, according to an article 3 Tricks to Get People to Actually Listen to Your Presentations by Stacey….
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