Customer loyalty is the key to a thriving business, according to a recent article, How You Can Build Long Lasting Customer Relationships by Entrepreneur Store. Nevertheless, a great product or service doesn’t guarantee that your customers will keep coming back. In fact, 89 percent of customers will switch businesses after a bad experience with a brand.
So, here are three ways you can create a customer experience that will promote loyalty and advocacy for your business in Orlando.
- Express genuine concern.
Instead of using automated responses and voice recorded messages to address customer queries that actually result in alienating users; personalize and customize your responses based on the data gathered from questionnaires or formerly recorded information specific to the customer to make them feel that they are being understood and heard. Or you can hire a professional virtual receptionist to answer calls “live” in your business’ name and transfer calls. Addressing your customer needs timely and appropriately result in trust and connection, which is invaluable.
- Listen to customers attentively.
Quick response to customer needs is very important, but it doesn’t mean you have to do all the talking. Allow them to speak to tell you their concerns so you can make appropriate changes or amendment in their situation. Express apology if they are experiencing any problem or issue. Listening attentively to your customer fosters courtesy and dependability which are valuable to your business success.
- Streamline the process.
Review and examine your business processes and see how to simplify them so you can directly address the customer’s needs. You can book a meeting room to discuss with your team how to streamline the customer experience. Remember, good customer experience doesn’t necessarily need to be complex.
Business success isn’t all about a great product or service, but customer experience is an essential factor that shouldn’t be ignored. So if you are looking for workspace solutions in Orlando to improve customer experience, YourOffice Orlando offers you a wide choice of office and workspace solutions: Orlando flexible office space, Orlando team office space and Orlando virtual office packages. You’ll have access to a complete array of office support and concierge services as well as state-of-the-art business technology.
How do you build lasting relationships with your customers? Feel free to share your thoughts. You can also visit us on Twitter and Facebook.