A recent article, 5 Ways to Convert Loyal Customers into Brand Ambassadors by Sarah Niana says that loyal customers are important to your business and converting them into brand advocates is essential to increase your popularity among consumers.
Here are five tips to turn your loyal customers into your brand advocates.
- Always Communicate
Ensure your customers can easily reach you. A virtual receptionist can answer calls “live” in your company’s name, voicemail and call transfer to help ensure that your customers are well attended. Also, ensure that your customers regularly see updates from your business to remind them of your brand.
- Offer a great customer experience
Consider what your business can do to deliver remarkable customer service. Building genuine relationships with your customers and maintaining them conveys that your brand truly values their business.
- Ask and listen to feedback
Make sure to ask and listen to your customer feedback. When a customer sees that you’re trying to resolve any concerns that they shared, they will see your business in a whole new light.
- Offer rewards
Rewards keep your customers coming back aside from being satisfied with your brand. You can offer them membership programs, referral programs or discounts; you can book a meeting room to discuss with your team a strategy that works for your business and your customers.
- Make your business accessible
Ensure that your loyal customers have tools to promote your brand. Make sure your products/services are well-advertised, your website is accessible, and you always update your social media across all platforms. If you have a physical store, designing office space that offers convenience to visiting consumers is a plus factor.
It takes some effort and strategy to turn your loyal customers into brand advocates, but once you do, your business will build relationships that will benefit your bottom line. Looking for workspace solutions in Ballantyne to perfectly match your business needs? YourOffice Ballantyne has come alongside dozens of businesses looking for everything from office space Ballantyne to meeting space Ballantyne. We know your business is unique, and your office space shouldn’t be any different. Let us match the perfect space or service to fit your business needs.
How do you encourage your loyal customers to be your brand advocates? Let’s see your comments. You can also visit us on Twitter and Facebook.