A recent article, What to do with Negative Social Media Feedback by Kara Perez says that social media is a great tool for your clients and customers to communicate with you. However, the risk that comes with social media is that you can’t control what people say as well as who can see their feedback.  But what happens when their feedback is negative?  How will you face such criticism? Will you delete or block negative users?

Here’s what to do with negative social media feedback.

  1. Listen to them.

First of all, you can’t run from negative feedback, you have to face the issue.  Deleting or blocking negative feedback will only aggravate the situation. Instead, try to know what people are mad about:  Are they not satisfied with your products/services, or they feel you misled them about your experience?  Take time to listen to what they are saying and see how you can resolve it. Feedback even it is negative can be a great tool for improvement, but you have to listen first.

  1. Respond carefully and calmly.

One of the biggest blunders you can do is to respond when you feel heated yourself. So, read and digest the comments first, pause for a moment to formulate your response and when you’re composed and can stand behind what you’ve written, click the “send” button. Saying something in the heat of the moment is bad business, particularly on the internet– even if you delete your comment later, screenshots can easily be taken. So be careful!

  1. Be Ready to Apologize or Defend yourself.

Be ready to admit your mistake if you said or did something that was really offensive. Step outside of your experience, recognize that you hurt people, and apologize. However, if the negative social media feedback is totally unreasonable, you can defend yourself! But remember that you don’t want to rile them further.


We can’t control negative social media feedback, but handling it gracefully can help your business run smoothly and your customers happy. So if you are looking for office space in Ballantyne to help your employees work efficiently and thus make your customers satisfied, YourOffice has come alongside hundreds of business looking for everything from Ballantyne staffed flexible offices to Ballantyne agile office space. We know your business is unique, and your office space shouldn’t be any different. Let us match the perfect space or service to fit your business needs.

How do you gracefully handle negative social media feedback? We’d love to see your comments.  You can also see us on Twitter and Facebook.