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A recent article, Understanding the small business VoIP transition by Katherine Finnell says that many of small and midsize businesses (SMBs) are still using the legacy phone services but majority are considering small business VoIP transition to solve business problems and support a growing mobile workforce.

Smaller SMBs (50 employees or less)
For smaller SMBs, traditional phone system problems include:

  • Lack of mobile integration.
  • Difficult system management.
  • Call-quality issues.

Smaller SMBs tend to lack in-house IT staff and are more cost conscious.

Midsize SMBs (51 to 250 employees)
Midsize SMBs, encounter problems such as:

  • Lack of capacity to add users.
  • Lack of advanced features.
  • Difficult system management.

Midsize SMBs have more IT experience and prefer traditional providers and telecom equipment providers since they offer more complete solutions.

Important UC features growing in small business VoIP
While smaller and midsize SMBs purchase from different providers and look to solve different business problems, cost is still the main issue for a small business VoIP transition. They want a product that’s strong and feature-rich, but don’t want to pay a whole lot for it.

SMBs are starting to realize the need for unified communications (UC) features in their VoIP systems as more employees use personal devices for work. According to the report, more than 70% of SMBs said they would consider a provider that offers UC features like presence and mobile clients.

VoIP provides businesses with the platform to put all their business applications together into an integrated experience for employees.

Communication is very important to business success, therefore transitioning to VoIP with UC features is a significant consideration to take. However, if your business is not yet ready for VoIP transition, a virtual office is great to provide you an in-bound fax number and telephone number, a professional receptionist to answer your calls “live” in your business name, voicemail and call transfer. YourOffice offers you a wide choice of office and workspace solutions: flexible office space, team office space and virtual office packages. You’ll have access to a complete array of office support and concierge services as well as state-of-the-art business technology.

Do you want to go ahead with VoIP? We’d love to hear your comments below. You can also see us on Twitter and Facebook.

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