A recent article, 6 Things Your Competitors Can Teach You About Your Business by Candace Huntly says that as a business owner, learning your competitor’s strategy and why it is working for them is a great tactic for your business growth. Nevertheless, it’s not about stealing ideas, but adapting some ideas to match your unique brand and style.
Here are five things your competitors can teach you about your business in a commercial office space.
- Improving customer experience
Listening to what your competitor’s audience is saying about them and to them can help you improve your customer experience. For instance, if you learn that they are not satisfied with something, solve the issue in your own business. By creating a solution for your competitor’s audience dissatisfaction, you are making your business more attractive.
- Building customer trust
If your competitors are trusted and respected in the industry, you should strive for that status and you can build your customer trust by knowing what techniques they are using to build that trust. Sometimes it’s as easy as making themselves more available for public-facing opportunities.
- Using social media
Browsing your competitors’ social media profiles helps you see what they are doing to attract followers. For instance, do they offer specials for social media followers? When and how often they post and what content has gained the most engagement?
- Interacting with your audience
Knowing how your competitors interact with their audience and how they build customer loyalty allows you to enhance your customer services. Learn how quick they respond and solve customer problems and complaints or what social media they utilize to efficiently interact with their followers.
- Being more careful.
Learning your competitors’ faux pas will prevent you from committing the same mistakes. This allows you to be more careful in your decision making.
Learning from your competitors allows you to improve your business. Looking for better workspace solutions for your business in Philadelphia? YourOffice Philadelphia offers you a wide choice of office and workspace solutions: small office space Philadelphia, executive suites Philadelphia and meeting space Philadelphia. You’ll have access to a complete array of office support and concierge services as well as state-of-the-art business technology.